Leadership and Management Development

Assertiveness Skills

Objectives

Assertiveness increases the chance of success in any human transaction. This virtual Assertiveness Skills workshop is designed for everyone and will help you to develop skills that enable you to be more confident in dealing with others, in both a business and personal context.

During the 90-minute live workshop we will cover key areas such as, assertiveness techniques, two way communication, how to be assertive and self development.

Date: 17/12/2021
Time: 11:00 - 12:30 (90 minutes)
Venue: Live virtual workshop via Zoom

*This workshop is 100% funded by Connected Health Skillnet. Participants will be required to complete a Skillnet Trainee form to participate in this workshop.

Content includes

• What is Assertiveness?
  • What It is Not
  • Why we Need It
  • Understanding your Own Needs
    
• Understanding Behaviours
  • Aggressive Behaviour
  • Passive Behaviour
  • Assertive Behaviour
    
• Goals and Costs of the Different Behaviours

• Communication Skills
  • Models of Communication
  • Active Listening
  • Your Voice
  • Body Language
  • Non-Verbal Communication
  • Two Way Communication

• How to be Assertive
  • The Steps Involved
  • Steps for Assertive Communication
  • Upward Assertion
  • Assertive Techniques to Practice

• Self Development
  • Dealing with Difficult Situations
  • Confidence Building

*This can also be delivered as half-day programme which would cover the above topics in greater detail.

Who should attend

This virtual programme will be of interest to anyone who wishes to increase the chance of success in any human transaction, and those in business roles such as supervisors, management, sales executives, administrative roles, accounts staff etc.

Upcoming dates:

No training dates available at the moment.